Privacy Policy

1. Personal data we process

Depending on your role and the features you use, we may process:

• Account and profile data: name, phone number, email address, account identifiers, role, profile photo, language, country, and settings.
• Driver and service-provider data: vehicle and service details, profile information, and documents or images submitted for verification.
• Bookings and activity: pickup and destination details, route, location updates, service type, schedule, order history, ratings, reviews, referral activity, and support requests.
• Communications and files: messages and files you choose to send through in-app chat or support.
• Payment and balance records: payment method, amounts, balance and transaction history, wallet address where relevant, provider references, and payment status. Payment providers may collect additional information under their own policies.
• Location data: precise device location when you grant permission and use location-based features, such as setting a pickup point, finding nearby providers, or sharing progress during an active service.
• Contacts and emergency information: if you grant contacts permission, you can select a contact for a booking or emergency feature. We process the selected information you submit, not the entire address book simply because permission is granted.
• Safety data: if you activate SOS, the app may process your location, emergency-contact details, and an audio recording of up to three minutes for the emergency response feature.
• Device and technical data: device and app information, push-notification token, service logs, and diagnostic information needed to operate and secure the service.
• AI assistant content: text prompts and images that you choose to submit to GeoAI.

2. How we use personal data

We use personal data to create and manage accounts; match clients with drivers or other providers; create and fulfil bookings; calculate routes and prices; support in-app communication; process payments and balances; provide safety, SOS, and support features; send service notifications; prevent fraud and misuse; maintain and improve GeoMove; and meet legal obligations or resolve disputes.

For users in the United Kingdom, our legal bases may include performing a contract with you, your consent (for example, for optional device permissions), our legitimate interests in operating and protecting the service, and compliance with legal obligations. Where consent is the basis, you can withdraw it through your device settings or by contacting us; this does not affect processing that took place before withdrawal.

3. Location, contacts, and SOS

Location access is used to provide requested location-dependent features. Depending on the feature and your device settings, location may be used while the app is open and during an active service or driver availability session. You can manage device permissions in your operating-system settings; some features may not work without them.

When needed to fulfil a booking, relevant trip details and location updates are shared with the matched client, driver, or service provider. If you use SOS, the information needed to respond may be shared with your selected emergency contacts and authorised safety or support personnel. SOS audio is recorded only as part of that feature after it is activated and permission is granted.

Contacts access is optional. It allows you to choose a person for a booking or emergency-related feature. You remain responsible for having permission to provide another person’s contact details.

4. Who we share data with

We share only data relevant to the purpose, with:

• Other GeoMove users: clients, drivers, and service providers receive information needed to arrange and fulfil a booking.
• Firebase / Google: authentication, database, file storage, and app messaging or notification services.
• Mapping providers: Google Maps, Mapbox, HERE, and Yandex may receive address searches, coordinates, or route details to provide maps, geocoding, and routing. The provider used can depend on the feature and region.
• OxaPay: payment and payout processing. Transaction details are shared as needed to create, verify, or complete a payment.
• AI providers: Groq may process text submitted to GeoAI; Google Gemini may process images submitted to its image-capable feature.
• Telegram: when you use the Telegram Mini App, Telegram provides account and Mini App data needed to authenticate and operate that experience.
• Authorities and other parties: where required by law, to protect safety or rights, or as part of a business transfer, subject to applicable law.

We do not sell personal data for third-party advertising. External providers handle data under their own privacy terms and may process it in other countries.

5. International data transfers

GeoMove is offered internationally, and our service providers may process data outside the country where you live, including outside the United Kingdom. Where data-protection law requires it, we use appropriate safeguards for international transfers, such as an adequacy decision or approved contractual safeguards.

6. Data retention and deletion

We keep personal data for as long as needed to provide GeoMove, maintain your account, handle bookings and support, protect users, and meet legal, accounting, or dispute-resolution requirements. Retention periods depend on the type of data and the reason it was collected.

You can request account or data deletion by emailing us. We may retain limited records where the law requires it or where they are needed to resolve a claim, prevent fraud, or protect safety. Backups may remain for a limited period before being overwritten.

7. Your privacy rights

Depending on where you live, you may have the right to request access to your personal data, correct it, delete it, restrict or object to certain processing, receive a portable copy, and withdraw consent. To exercise a right, contact us using the details below. We may need to verify your identity before responding.

People in the United Kingdom may also complain to the Information Commissioner's Office (ICO). If you are elsewhere, you may contact your local data-protection authority.

8. Security

We use reasonable technical and organisational measures to protect personal data, including access controls and secure connections where supported. No online service or storage system can be guaranteed to be completely secure.

9. Children

GeoMove is intended for people aged 18 or older. We do not knowingly allow people under 18 to create an account. If you believe someone under 18 has provided personal data, contact us so we can review and take appropriate action.

10. Website storage and external links

The GeoMove marketing website may store a referral code in your browser’s local storage when you open a referral link. The website also loads some resources, such as fonts, from third-party providers. Other websites or services linked from GeoMove have their own privacy policies.

11. Changes to this policy

We may update this policy when our services or legal obligations change. We will publish the current version on this page and update the date above. If a change materially affects how we use personal data, we will provide additional notice where required by law.

12. Contact us

For privacy questions, data requests, or account-deletion requests, contact the GeoMove operator:

Evancom Ltd
United Kingdom